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FAQ
  • How can I return my order?

    Items that do not show signs of extensive wear and still have their original label and packaging may be returned up to 30 days after receiving them. Any items with clear production flaws on our part may be returned for a refund.

    However, you will only receive a refund if the returned items remain in a similar condition as received. We check all returned items for stains, odours, and damage that are clearly not due to production flaws. Exchanging one item for another is also not permitted. In addition, you may return items if you find that the style and fitting does not suit you (i.e. you may briefly try on most items to check). Please note that underwears are an exception, and may only be returned in their unopened packaging.

    When returning your order, please ensure you wrap all items and their labels in their original packaging. Kindly contact return@twopluso.com for more precise instructions, return options, and policies. You can also check your purchase invoice for more details.

    We strongly advise you to use our recommended Courier Service for all returned orders. 2+O® will not be held liable should return items be lost from your use of a different service. We also reserve the right to decline your refund request should we detect frequent irregularities in your order history.

  • How soon will I receive my refund?

    Upon receiving your returned item, we will aim to process your refund within 2-3 business days, subject to meeting our return policies and passing all clothing condition checks. It may take an additional 1-3 business days for your refund to reach your bank account, depending on your original payment method. Please note that the total processing time may take longer during high-volume seasonal Sale periods.

  • Can I return an order if I no longer have the original box?

    Yes. Please place the items you wish to return in sturdy packaging (e.g. a cardboard box) to avoid potential damage. If you are returning footwear, kindly place the original boxes in an additional box layer to ensure safe transport.

  • Can I exchange an item for another size?

    We do not allow exchanges for any items sold. However, payment refunds are given to all returned items that meet the above criteria and policies. You may then choose to place a new order to better fit your sizing and style preference.

  • Will you reimburse me for the delivery cost of my returned item(s)?

    We will only cover the delivery cost for fully returned orders (e.g. all four items in an order are returned). We do not do reimbursements for partially returned purchases (e.g. returning only one item out of a few).

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