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    • WOOCS 2.2.7.1
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    • WOOCS 2.2.7.1
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FAQ

Frequently Asked Questions

Top 3 Questions

  • How can I track my order?

    You can check the status of your order on your account page. When your order status changes to ‘Completed’, you will receive a Shipping Confirmation email with a parcel tracking code. You can then track the delivery of your parcel by filling in this code via your respective courier service website (provided with your Shipping Confirmation email). The courier service used depends on your delivery location.

  • How can I return my order?

    Items that do not show signs of extensive wear and still have their original label and packaging may be returned up to 30 days after receiving them. Any items with clear production flaws on our part may be returned for a refund.

    However, you will only receive a refund if the returned items remain in a similar condition as received. We check all returned items for stains, odours, and damage that are clearly not due to production flaws. Exchanging one item for another is also not permitted. In addition, you may return items if you find that the style and fitting does not suit you (i.e. you may briefly try on most items to check). Please note that underwears are an exception, and may only be returned in their unopened packaging.

    When returning your order, please ensure you wrap all items and their labels in their original packaging. Kindly contact return@twopluso.com for more precise instructions, return options, and policies. You can also check your purchase invoice for more details.

    We strongly advise you to use our recommended Courier Service for all returned orders. 2+O® will not be held liable should return items be lost from your use of a different service. We also reserve the right to decline your refund request should we detect frequent irregularities in your order history.

  • How long does it take to receive my order?

    We ship our orders from our warehouse in Singapore. Delivery times may vary depending on how long it takes to pass through your country’s customs. On average, delivery usually takes 3-5 working days. Please be aware that dispatch may be slightly delayed during high-volume seasonal Sale periods.

Relevant Topics

  • Ordering

    • How can I place an order?

      Click on the 'Add to Cart' button for the clothing item you wish to purchase. Once you are done selecting all your items, finalise your order by clicking on the Shopping Cart icon at the top right corner of your screen. You will then be taken to the payments page. Here, you can fill in your delivery and billing details, and also choose your payment method.

    • Can I change or cancel my order prior to delivery?

      This depends on the status of your order. Contact our Customer Services Department as soon as possible with your order number ready if you wish to change or cancel your purchase. Please note that you are unable to make amendments when the status of your order is marked as ‘Completed’. However, if you wish, you may return your entire order or any individual items received using our return procedure, subject to conditions.

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  • Delivery

    • Do you ship internationally?

      Yes, 2+O® ships to your country unless otherwise indicated when registering your account. Shipping rates may vary from country to country, and are calculated at the point of check out.

    • How can I track my order?

      You can check the status of your order on your account page. When your order status changes to ‘Completed’, you will receive a Shipping Confirmation email with a parcel tracking code. You can then track the delivery of your parcel by filling in this code via your respective courier service website (provided with your Shipping Confirmation email). The courier service used depends on your delivery location.

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  • Payment

  • Returns

    • How can I return my order?

      Items that do not show signs of extensive wear and still have their original label and packaging may be returned up to 30 days after receiving them. Any items with clear production flaws on our part may be returned for a refund.

      However, you will only receive a refund if the returned items remain in a similar condition as received. We check all returned items for stains, odours, and damage that are clearly not due to production flaws. Exchanging one item for another is also not permitted. In addition, you may return items if you find that the style and fitting does not suit you (i.e. you may briefly try on most items to check). Please note that underwears are an exception, and may only be returned in their unopened packaging.

      When returning your order, please ensure you wrap all items and their labels in their original packaging. Kindly contact return@twopluso.com for more precise instructions, return options, and policies. You can also check your purchase invoice for more details.

      We strongly advise you to use our recommended Courier Service for all returned orders. 2+O® will not be held liable should return items be lost from your use of a different service. We also reserve the right to decline your refund request should we detect frequent irregularities in your order history.

    • How soon will I receive my refund?

      Upon receiving your returned item, we will aim to process your refund within 2-3 business days, subject to meeting our return policies and passing all clothing condition checks. It may take an additional 1-3 business days for your refund to reach your bank account, depending on your original payment method. Please note that the total processing time may take longer during high-volume seasonal Sale periods.

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  • General Information

    • Where can I change my details?

      You can change your personal details by logging into your 2+O™ account. After logging in, please go to 'My account' to change your personal information.


    • My question is not listed here

      Any questions not addressed on this FAQ page can be directed to our Customer Service Department. Please click 'Contact Us' to get in touch with us.

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