FAQs
How can I track my order?
What are your delivery costs?
Shipping fees start from SGD$ 7, and varies based on your delivery location and country, and are calculated at the point of check out.
Free Shipping for orders starting from SGD$50 and vary country to country.
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Do you ship internationally?
Yes, 2+O® ships to your country unless otherwise indicated when registering your account.
We ship DAP (Delivered at Place). This means the prices displayed on our e-store do not include taxes and duties. You may be charged for taxes levied by the country you are shipping to. Payments of these charges might be necessary to release your order from native customs.
We have no control over these charges and we can’t tell you what the cost would be, as custom policies and import duties vary widely from country to country.
Your signature is required as an acknowledgment of delivered receipt. Delivery is made to the addressee on the order confirmation. If you are not there to accept delivery, your order will be returned to us in Singapore and additional shipping charges may apply.
If you would like someone to receive the order on your behalf, please leave delivery instructions and your contact number at check-out or email us at orders@twopluso.com with your order number.
How long does to take to receive my order?
We ship our orders from our warehouse in Singapore. Delivery times may vary depending on how long it takes to pass through your country’s customs. On average, delivery usually takes 3-5 working days. Please be aware that dispatch may be slightly delayed during high-volume seasonal Sale periods.
How can I return my order?
Items that do not show signs of extensive wear and still have their original label and packaging may be returned up to 30 days after receiving them. Any items with clear production flaws on our part may be returned for a refund.
However, you will only receive a refund if the returned items remain in a similar condition as received. We check all returned items for stains, odours, and damage that are clearly not due to production flaws. Exchanging one item for another is also not permitted. In addition, you may return items if you find that the style and fitting does not suit you (i.e. you may briefly try on most items to check). Please note that underwears are an exception, and may only be returned in their unopened packaging.
When returning your order, please ensure you wrap all items and their labels in their original packaging. Kindly contact return@twopluso.com for more precise instructions, return options, and policies. You can also check your purchase invoice for more details.
We strongly advise you to use our recommended Courier Service for all returned orders. 2+O® will not be held liable should return items be lost from your use of a different service. We also reserve the right to decline your refund request should we detect frequent irregularities in your order history.
Can I exchange an item for another size?
We do not allow exchanges for any items sold. However, payment refunds are given to all returned items that meet the above criteria and policies. You may then choose to place a new order to better fit your sizing and style preference.
Will you reimburse me for the delivery cost of my returned item(s)?
We will only cover the delivery cost for fully returned orders (e.g. all four items in an order are returned). We do not do reimbursements for partially returned purchases (e.g. returning only one item out of a few).
