Include FAQs Answer #return
Items that do not show signs of extensive wear and still have their original label and packaging may be returned up to 30 days after receiving them. Any items with clear production flaws on our part may be returned for a refund.
However, you will only receive a refund if the returned items remain in a similar condition as received. We check all returned items for stains, odours, and damage that are clearly not due to production flaws. Exchanging one item for another is also not permitted. In addition, you may return items if you find that the style and fitting does not suit you (i.e. you may briefly try on most items to check). Please note that underwears are an exception, and may only be returned in their unopened packaging.
When returning your order, please ensure you wrap all items and their labels in their original packaging. Kindly contact firstname.lastname@example.org for more precise instructions, return options, and policies. You can also check your purchase invoice for more details.
We strongly advise you to use our recommended Courier Service for all returned orders. 2+O® will not be held liable should return items be lost from your use of a different service. We also reserve the right to decline your refund request should we detect frequent irregularities in your order history.